Contact Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and — just as importantly — where to go when the answer sits with a casino, a regulator or a support organisation rather than with us. Most messages we receive are about payouts: how quickly a site pays, why a withdrawal is being held, or whether an advertised bonus is worth claiming. Those are the questions this page is built around.
Email us
Write to [email protected]. Please include the casino name, the date the issue occurred and a short summary. Screenshots of terms or emails help enormously — we cannot verify a claim from a description alone. We read everything, though we cannot promise a reply to every message, and we will never ask you for account passwords, card numbers or copies of your identity documents.
What we can help with
- Corrections to a review, bonus figure, payment method or withdrawal term we have published
- Questions about how wagering requirements, game contribution percentages or bonus cashout limits work in practice
- Reader reports of slow payouts, unexpected KYC or source-of-funds requests, or terms that changed after signup
- Requests to look at a site we have not covered yet
- Advertising and commercial enquiries, which go to the same address and are handled separately from editorial
What we cannot do
- Open, close, verify or recover an account at any casino — we are a publisher, not an operator
- Release a withheld withdrawal, reverse a confiscated balance or intervene in a live dispute
- Add you to or remove you from GAMSTOP, or shorten a self-exclusion period
- Give financial, tax or legal advice, or tell you which site will pay out for you
How commercial relationships work here
Some links on this site are commercial, and we may earn a commission if you open an account through them. That has no bearing on which casinos appear or in what order. We do not sell ranking positions, and a brand cannot pay to have a limitation removed from its write-up. If you think a review reads as though it were written for the operator rather than the reader, say so in your email — that is exactly the sort of feedback that gets a page rewritten. Our full commercial terms sit in the terms and conditions.
Before you write: the three questions we get most
These come up so often that a direct answer here will usually be faster than waiting on a reply.
"The casino is holding my withdrawal"
Almost always this is identity verification (KYC) or a source-of-funds check. Offshore sites licensed outside Great Britain still have anti-money-laundering obligations, and most will not release a first payout until documents clear. Send exactly what is asked for, in the format requested, and keep a copy. If the account remains frozen with no explanation after the operator's own stated timeframe, escalate through its complaints procedure in writing, then to the dispute body named in its licence terms. We can publish what happened; we cannot force a payment.
"The bonus didn't convert into cash"
Check the wagering multiplier, what counts towards it, and whether a cashout cap applies. Slots usually contribute 100%, while roulette, blackjack and baccarat often contribute 10% or nothing at all, and live dealer tables are frequently excluded. Maximum bet rules while a bonus is active — commonly a few pounds per spin — are the single most common reason a balance is voided. Expiry dates matter too: a large headline percentage on a short clock is worth less than a smaller one you can actually clear.
"Is this site legal for me to use?"
Casinos without GamStop are not licensed by the UK Gambling Commission. They typically hold overseas licences, Curaçao being the most common, sometimes Malta or Anguilla. Accepting British customers is not the same as being authorised to serve them, and UKGC consumer protections — including the GAMSTOP self-exclusion scheme that covers Great Britain — do not apply. Playing at an offshore site is not in itself an offence for the individual in Great Britain, but your recourse if something goes wrong is limited to the overseas regulator. Everyone must be 18 or over. If you are currently self-excluded, please do not use these sites; read our responsible gambling guidance instead.
Reader reports on payouts, by site
When you contact us about one of the brands we cover, it helps to reference the offer you signed up to, since terms change. These are the headline welcome offers as researched on Sep 23, 2026 — always read the current terms on the operator's own page before depositing.
| Casino | Headline welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Ratings are our own editorial scores, not customer review averages. Full write-ups sit on our main non GamStop casinos comparison.
The three brands we field most questions about
Betmica
Top of our list, and the one readers ask about most — largely because the 570% up to £5,700 plus 270 free spins is the biggest sterling-denominated headline figure in the table. For payout-focused players the sterling account matters: depositing and withdrawing in GBP avoids the conversion spread you pay at euro-only sites, which can quietly cost a few percent on every movement of money. The limitation: a percentage that large is arithmetic, not generosity. The bonus amount is tied to wagering, and the maximum you can cash out from it is usually capped regardless of how much you win. Treat the free spins as the more realistic part of the offer and confirm the multiplier and expiry before you deposit.
Kikibet
Here for the spin count — 300 free spins alongside 350% up to £5,555 — and because the percentage is more modest than some rivals, which generally means a shorter path to clearing it. Again priced in pounds, so no currency conversion for UK readers using a debit card. The limitation: free spins are almost always restricted to named slots, often at the minimum stake, and winnings from them typically carry their own wagering on top. Check whether spins are released in daily tranches; if they are, a short expiry window can mean you never receive them all.
Betninja
The one we point cautious readers towards, because £1,000 plus 100 free spins is a flat, legible offer rather than a four-figure percentage. Lower headline numbers usually come with lower deposit requirements to unlock a meaningful share of the bonus, which suits someone testing a site's withdrawal process with a small first deposit before committing more. The limitation: it looks small beside Rivo's 1000% or Smash Casino's 600% package, and if you are chasing maximum bonus value on a large deposit it will not stretch as far. As always, the cashout cap decides what the offer is actually worth.
Paying in and getting paid
Costs and payment routes vary by operator, so verify on the cashier page rather than assuming. In general terms for UK players:
- Debit cards. Widely accepted for deposits. Some UK banks decline gambling transactions to offshore merchants, and credit cards cannot lawfully be used for gambling in Great Britain.
- E-wallets. Skrill, Neteller and similar are common. PayPal is rare at sites outside UKGC licensing — do not assume it is available.
- Bank transfer. Slower, usually higher minimums, often the default for larger withdrawals.
- Cryptocurrency. Offered by many offshore sites, including CoinPoker where it is central. Fast, but the value moves and you carry that risk.
- Prepaid vouchers. Deposit-only; you will need a second method to be paid out.
Watch three things: minimum deposit, the currency the account is held in, and withdrawal limits per day, week or month. A site advertising a large maximum payout may still release it in weekly instalments. Where the account is in euros or dollars, your bank's conversion rate applies twice.
What these sites offer beyond slots
Enquiries often assume "casino" means slots only. The typical catalogue at the brands above runs to slot machines of varying volatility, progressive jackpot titles, RTP-published table games including blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. CoinPoker sits apart as a poker-led platform. Most of these operators also run a sportsbook on a shared wallet — pre-match and in-play markets, accumulators, bet builders, cash-out and esports — with free bets that carry their own minimum qualifying odds, commonly around 1.50 in decimal terms. Sportsbook bonus terms are separate from casino ones even when the balance is shared, which trips people up regularly.
How we assess the sites we cover
We research publicly available terms, licence details, cashier pages and reader correspondence, then compare them. We do not deposit, play or withdraw, so nothing here is a tested payout speed — advertised timings are labelled as advertised. Ratings weigh bonus terms against their headline size, sterling support, payment breadth, withdrawal limits, the clarity of the complaints procedure and whether responsible gambling tools are actually present. Commission never buys a position. More on the people behind the reviews is on our about page.
Where to go instead of us
If gambling has stopped being entertainment, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP registration covers GB-licensed sites for six months, one year or five years and cannot be reversed early. Blocking software such as Gamban or your bank's gambling block adds a layer that offshore sites cannot bypass. Most operators also offer their own deposit limits, loss limits and account closure — use them before a problem grows.
Sending us something useful
A good report takes two minutes: name the casino, give the date, state what was promised and what happened, and attach the terms as they appeared to you. If it is a correction, tell us which line is wrong and what the right figure is. We will verify before we publish, and we will not name you without permission. Nothing on this site is a recommendation to gamble, and no casino can be described as completely safe — the most we can do is set out the terms accurately so you decide with your eyes open.